Services

Included with your VendorPal subscription:

Initial software setup via web-conference - VendorPal™ will arrange for a web-based conference with a VendorPal™ representative to walk you through the initial set-up.
User training - there will be an on-line tutorial, as well as a web seminar available to all users.
On-site retailer seminar - VendorPal™ will host seminars on software set-up, software usage, product key characteristics and data analysis for all users - only available at retailers discretion.
Retailer buying staff training - VendorPal™ will train all buying staff selected by the vendor as users in an effort to increase participation.
One-time Seminar on Key-Product Characteristics via web-conference - VendorPal™ will take you though the process of determining your product's key characteristics.
VendorPal™ Telephone Support - a customer representative will be available to assist you Monday though Friday (9-5 CST).
VendorPal™ E-mail Support - a customer representative will be available for e-mail support 7 days a week. All e-mails will receive a response within 24 hours.

Additional VendorPal™ Services

On-Site Software Set-up
On-Site Training
Additional Web-Conferencing - additional conferences for new users or new projects
Product Analysis and Key Characteristics Seminar
Performance Data Analysis and New Product Development Seminar
Understanding Your Retailer's Metrics Seminar

Prices for additional services vary based on the length of the project and traveling costs (if any). Please contact a VendorPal™ representative for more information.